Changes and challenge ahead for London’s private hospitals
The London private healthcare market is changing rapidly as new market entrants and new models of care move in to take on the challenges...
Dawn of a new era?
As the Brexit impasse promises to end, there is scope for much-needed health and care policy reform. IHPN looks forward to action in the...
The truth is out there
Transparency is the key to ensuring public trust in outsourced services, says Public Policy Projects director Ben Howlett
This month has been quite unusual in...
Virtual consultations: the ‘new normal’
As the world strives to contain the Covid-19 pandemic, virtual consultations have become the norm in the NHS but will they be retained as...
IDF: Building teamwork
Integration might be the buzzword in the NHS but what is the independent sector doing to promote joint working across specialties and different disciplines?
As...
Money talks
As the NHS receives a £20bn injection for its 70th birthday, Ben Howlett asks if it is really enough to ensure future sustainability
Calls by...
What customers really want
In his new column on creating consumer-friendly healthcare businesses, independent consultant Richard Gregory asks why there hasn’t been more growth in self-pay?
The recently published...
Equal pay across the NHS – the impact
The announcement of pay rises of up to 29% for NHS staff has been broadly welcomed but the way funding is being allocated risks...
Converting self pay leads and building loyalty with dedicated staff
Independent consultant Richard Gregory explains how hospitals can create dedicated customer service roles to help convert leads and build loyalty
In this month’s article I...
NHS Long Term Plan: Playing the waiting game
How to make sense of the NHS’ proposals to transform waiting times
With record numbers of NHS patients currently waiting for elective care – over...
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