InterContinental Hotels & Resorts (IHG) is redefining cleanliness and supporting guests’ personal well-being throughout their stay by partnering with Cleveland Clinic, Ecolab and Diversey, to launch a global IHG Clean Promise. The strengthened measures aim to give guests greater confidence, and hotel teams the protection needed.
The IHG Way of Clean programme developed with Ecolab and Diversey, has been expanded with additional COVID-19 protocols and best practices to reflect the best global advice. This includes:
- Reception: reduced contact at check-in, touchless transactions, front-desk screens, sanitiser stations, sanitised key cards and paperless checkout.
- Guestroom: visible verification of sanitised items, reduction of in-room furnishings/high-touch items, new laundry protocols and use of new technology.
- Public spaces and facilities: additional deep cleaning of high-touch surfaces, social distancing, last cleaned charts, best practices for pools, fitness centres and lounges.
- Food: new standards and service approach to buffets, banquets, room service and catering.
IHG is working closely with the Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment by hotel colleagues
- Updated colleague training and certification
- Availability of individual guest amenity cleaning kits
Hand sanitiser and disinfecting wipes available in guestrooms and at high-touch points throughout hotels
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