Care homes account for half of complaints received by inspectorate

The long-term increasing trend in complaints received by the Care Inspectorate has continued, growing 6% last year. In 2022/23, it received 5,910 complaints about care services, up by 315 on the previous year (2021/22: 5,595). This continues a trend over the past decade of rising numbers of complaints. ‘This increasing trend in the numbers we…