Friday, September 25, 2020
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The return of private pay

Independent sector providers have acted swiftly to adapt to the challenges during the last few months but as they enter new arrangements with the...

Converting self pay leads and building loyalty with dedicated staff

Independent consultant Richard Gregory explains how hospitals can create dedicated customer service roles to help convert leads and build loyalty In this month’s article I...

Virtual consultations: the ‘new normal’

As the world strives to contain the Covid-19 pandemic, virtual consultations have become the norm in the NHS but will they be retained as...

Unlocking electives: the independent sector’s role in NHS de-escalation plans

Independent providers are beginning to open for business - but not business as usual - as Covid-19 continues to force major readjustments in healthcare...

Self pay: A personal journey

Independent consultant Richard Gregory examines how healthcare providers can tell whether they are on-point in meeting the expectations of self-pay patients After covering customer expectation...
Fee rises boost MPS Care turnover

NHS debt: a complete write-off

As the Covid-19 pandemic was reaching its peak, the government declared it was writing-off over £13bn of NHS debt. Coming during the greatest public...
David Hare looks at the NHS Long Term Plan

The new NHS relationship: complex and flexible

David Hare talks about the gargantuan task of mobilising independent sector hospitals to help the NHS tackle the Covid-19 outbreak It is now over a...

Waiting patiently

  Independent consultant Richard Gregory looks at cultural blocks to growing self pay and what it is that prevents hospitals from treating patients as customers     The...
David Hare looks at the NHS Long Term Plan

Historic Collaboration

Working hand in (thoroughly washed) hand – how the independent sector is supporting the NHS in battling the coronavirus pandemic  With last December’s election ushering...

Coronavirus and the new world order

Tim Read, director, UK and Europe Advisory Services at Marwood Group, looks at the unprecedented events of the last two weeks and asks whether...