Councils must not ‘throw out the rule book’, says Ombudsman

Data is fast becoming the new currency

Local authorities must not ‘throw out the rule book’ when restructuring services in response to cost pressures, the Local Government and Social Care Ombudsman has said. Its Under Pressure report examined almost 40 case studies it said contained systemic problems resulting from councils changing the way they provide services – and said ‘huge changes’ made…

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