CQC cancels Carlton House registration

Carlton House in Croydon has had its registration cancelled by the Care Quality Commission – effectively closing it down.

The home remained rated Inadequate at its most recent inspection in March. It was rated Inadequate for being safe, effective and well-led and rated Requires Improvement for being caring and responsive.

The residential care service provides housing and personal support for up to 15 adults who have a range of needs including mental health and learning disabilities. It is run by Dr Emmanuel Owusu and Celia Erica Akuffo.

During the inspection, CQC found eight breaches of care regulations, some of which had been highlighted at previous inspections.

People’s risk assessments and care plans continued to be out of date, and inspectors found risks relating to excessive hot water in people’s rooms and communal bathrooms. People’s rooms were dirty and in need of maintenance.

There also continued to be issues with people’s medicine records, with information not available to staff to explain how people liked to take their medicine.

Debbie Ivanova (pictured), CQC’s deputy chief inspector of adult social care, said: ‘The quality of care at Carlton House, fell a long way below the standard expected, and we have now used our enforcement powers to cancel its registration.’

Calls to Carlton House went unanswered.