In this episode Simon Parker speaks to Cath Fairhurst, who is the chief operating officer of New Care.
The provider is the operational arm of McGoff Group, which owns seven luxury care homes, mostly in the North West.
- How Cath’s ethos around ‘inspiration, innovation and iteration’ is the approach that she and her team take to running New Care;
- That Cath believes culture is the bedrock of the provider’s success; and
- Why part of her approach is to work on the basis that she doesn’t always have the answers