Complaints made to ombudsman about adult social care fall

Good guidance practice issued care providers
Michael King, Local Government and Social Care Ombudsman

The number of complaints and enquiries about adult social care made to the ombudsman fell to 2,596 in 2021-22 – 15.5% lower than the last comparable year before the pandemic when they reached 3,073 in 2019-20. Just 13% (340) were from people who arranged and funded their own care. This compares with 430 (14%) in…

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