Complaints made to ombudsman about adult social care fall

The number of complaints and enquiries about adult social care made to the ombudsman fell to 2,596 in 2021-22 – 15.5% lower than the last comparable year before the pandemic when they reached 3,073 in 2019-20. Just 13% (340) were from people who arranged and funded their own care. This compares with 430 (14%) in…