Homecare calls lasting 15 minutes ‘rarely enough’, warns ombudsman

Michael King, Local Government and Social Care Ombudsman

Councils have been warned homecare visits they arrange should give enough time for care workers to do their job properly. The Local Government and Social Care Ombudsman issued the warning after Warrington Metropolitan Borough Council was found to have allocated 15-minute care calls to more than 300 people, despite guidelines stating they were ‘not usually…

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