Operator accused of providing ’irrational excuse’ by ombudsman

Michael King, Local Government and Social Care Ombudsman

A care provider has been accused of using an ‘irrational excuse’ as a reason not to comply with a finding from the Local Government and Social Care Ombudsman. Peepal Care Ltd, in Wembley, London, refused to apologise to a family for providing poor quality care because it was the late owner’s dying wish not to…

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