Inspectors find ‘serious failings’ in care home

A care home has been found to have fallen significantly short of standards, with residents left ‘malnourished and dehydrated’.

Temple Court in Kettering, Northamptonshire, has been rated ‘inadequate’, following an inspection by the Care Quality Commission (CQC) last month.

Inspectors found the service had not met its statutory obligation to inform the regulator about serious incidents without delay, including when people died or suffered injuries.

Temple Court, run by Amicura Ltd (part of the Minster Care Group), is a nursing home registered to care for up to 54 older people, including people living with dementia.

There were 21 residents on the first day of inspection. All were moved out the following day after a joint decision by the clinical commissioning group and local authority.

Inspectors found that people’s health had deteriorated because service leaders had little oversight of the home and insufficient understanding of residents’ needs. The service also admitted 15 people when it did not have resources to meet their needs.

The report said: ‘People did not receive the support they needed with eating and drinking. People were diagnosed by health professionals as being malnourished and dehydrated. Following the deployment of community nursing staff into the home, several people were identified as requiring medical treatment and were admitted to hospital with dehydration.’

Inspectors found the provider did not have enough staff with the skills, competencies and supervision to carry out their roles safely. There was also evidence of unexplained injuries, which are now being investigated by the local authority under safeguarding procedures.

A criminal investigation, led by Northamptonshire Police, is underway.

Deanna Westwood, CQC head of inspection for adult social care, said: ‘Our inspection of Temple Court identified serious failings which led to people suffering harm.

‘The service had not provided us with timely notification about serious incidents, including deaths and serious injuries, and when instances of possible abuse – such as unexplained bruising – were identified. Services are legally required to notify CQC without delay when these serious incidents happen, so we can provide support and make interventions when needed.’

No one is using the service and it will not be allowed to admit residents until the CQC can be assured people will be cared for safely.

Amicura and Minster Care Group have been contacted for comment.