Ombudsman warns of a ‘system in crisis’

Good guidance practice issued care providers
Michael King, Local Government and Social Care Ombudsman

Nearly nine out of ten investigations (87%) by the ombudsman into concerns involving children and young people that have special educational needs or disabilities (SEND) were upheld last year. The uphold rate compares to 57% across all cases, excluding SEND ones, it investigates. In 2018-19, the Local Government and Social Care Ombudsman received 45% more…

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