Providers missing out on learning opportunities, ombudsman finds

Michael King, Local Government and Social Care Ombudsman

Independent care providers are missing out on valuable learning and potential improvement opportunities to their services. During 2019-20, the Local Government and Social Care Ombudsman received 3,073 complaints and enquiries about adult social care. However, only 430 were from people who arranged their care privately with independent providers. The disproportionately low number of complaints about…

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