Quality remains despite care complaints rising 20%

Care Inspectorate chief executive Peter Macleod
Peter Macleod, chief executive, Care Inspectorate

Complaints about care in Scotland have risen in the past four years by more than 20%. A Care Inspectorate report has revealed that the volume of complaints rose from 4,089 in 2015/16 to 4,940 in 2018/19. The inspectorate, which registers and inspects 12,900 services north of the border, was keen to stress that although complaints…

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