Reality of financial pressures playing out in complaints to ombudsman

Good guidance practice issued care providers
Michael King, Local Government and Social Care Ombudsman

The ‘stark reality’ of financial pressures that councils have faced over the past decade are playing out in the complaints the Local Government and Social Care Ombudsman investigates. Its annual report found more than a third of complaints and enquiries made to the ombudsman in 2018/19 were about children and education services, and adult social…

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