A housing and care provider has recorded a 96% drop in GP and emergency calls after introducing a digital support service providing round-the-clock assistance.
The service, developed by Blackwood Housing and Care, allows people with disabilities to access remote care 24 hours of the day seven days a week – eliminating the need for staff to be called out or for emergency services to be alerted.
Customers have immediate access to care and support – if, for example, they have a medical issue or are feeling anxious – via video call.
Blackwood first introduced a night support service in Edinburgh in 2016 with four customers before transitioning to 24/7 in October last year.
It is being extended to customers in Glasgow and Stirling, and the provider hopes to offer the facility to other housing and care organisations across Scotland.
Elaine Willis, service team leader, said: ‘The technology and innovation of our service is the way forward as we are able to resolve issues and identify problems before they become a major issue.
‘Customers with complex needs, who live on their own, often get frustrated or nervous – but by being able to speak directly and immediately with a comforting voice the situation can frequently be resolved.’