Social care ombudsman ready to take on new complaints

Good guidance practice issued care providers
Michael King, Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman will resume all casework and take on new complaints from the end of this month.

The ombudsman paused all casework at the end of March to support councils during the Covid-19 crisis.

In early May it reopened its helpline to give general advice to the public, and more recently restarted existing investigations with councils that indicated they had capacity to deal with complaints.

Michael King, Local Government and Social Care Ombudsman, said: ‘The time is now right for our full service to resume – not because the pandemic is over, but because that initial “fire-fighting” crisis has abated. With this in mind, we will be re-opening to new complaints from Monday 29 June, and restarting those complaints we have previously been unable to pursue.’

Over the coming weeks, it is likely the ombudsman will receive complaints about events that have happened during the crisis.

King added: ‘We fully expect, and are preparing for, complaints to come to us about peoples’ experiences of the Covid-19 crisis. We will deal with any cases we receive with sensitivity, but we will have to consider the action we take within the wider context of any other public inquiries or investigations that take place.’