Ombudsman upholds two-thirds of unfair charging complaints

Good guidance practice issued care providers
Michael King, Local Government and Social Care Ombudsman

The Local Government & Social Care Ombudsman upheld 67% of complaints about unfair charging in adult social care in 2017/18, its annual review has revealed. The number of charging-related complaints made to the organisation grew by 9% to 324 over the 12-month period, the report said. It also found fault in a larger proportion of…

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