National Friendly appoints new head of risk & compliance

Private medical insurance company National Friendly has appointed Lisa de-Laune as the new head of risk & compliance.

As part of the executive team, de-Laune will play a key role in reinforcing National Friendly’s commitment to fair customer outcomes and delivering effective risk management and compliance oversight.

Prior to joining National Friendly, de-Laune led risk, internal control, internal audit and change functions across financial services such as TSB Bank, where she spent five years.

Commenting on her appointment, de-Laune said: ‘As the insurance industry as a whole faces new regulation and complexities, National Friendly has made a clear commitment to ensure a sound system of internal control is in place to manage and monitor risk and compliance. I look forward to working closely with the team and supporting National Friendly as it evolves and expands on current opportunities.’

Jonathan Long, chief executive officer at National Friendly added: ‘National Friendly has plans to launch a number of innovative products over the next year, into both emerging and existing markets. Lisa’s extensive experience will play a key role in bringing these new products to market, ensuring that we are fully compliant with new regulations and meeting consumer needs.’

Established in 1868, National Friendly is a mutual society, specialising in private medical insurance, guaranteed life assurance, assisted living insurance, savings and investments.