Bupa offers online GP services as Covid-19 closes clinics

Bupa Health Clinics has launched a remote GP service to help patients access appointments while its clinics are temporarily closed by the Covid-19 outbreak.

The remotely delivered appointments cost £49 and any resulting prescriptions can be delivered to a pharmacy of choice. The service also provides follow-up appointments with the same GP and pathways into secondary care if needed.  

Bupa said that although the service had been launched in response to the pandemic, it planned to continue offering remote access once its clinics reopen.

To ensure best practice for remotely working GPs, the service is supported by regular ‘virtual clinician huddles’, allowing GPs to discuss more challenging consultations and ensure customers are receiving the best advice and guidance. 

Bupa Health Clinics clinical director Dr Petra Simic said: ‘Since going live with the service we have dealt with numerous routine GP issues, but what has surprised us is that we are also dealing with complex and serious conditions where our customers are struggling to get help. 

‘Last week we had a patient with a suspected heart attack and another a potentially blocked artery in their leg. Both were potentially life-saving calls and were referred to hospital urgently.’