National Friendly partners Medical Solutions in response to Covid-19 outbreak

Mutual society National Friendly has struck a deal with Medical Solutions to offer its PMI customers free access to remote GP services in response to the Covid-19 outbreak.

Medical Solutions provides virtual GP consultation via telephone, video and personalised app on a 24/7 basis. Under the deal, National Friendly PMI customers on the Optimum plan will have unlimited free access to the service.

National Friendly head of sales and marketing Wayne Carter set the organisation was moving quickly to implement the lessons being learned from the Covid-19 outbreak.

‘In our opinion, the lockdown has prompted a rethink in the way people can and must access primary care. It has also been particularly hard on older members of the community. Our clients tend to be in this demographic group, so finding ways of reassuring and supporting them has been critical for us, as many have not been able to see a GP. The Medical Solutions remote GP service helps to fill an important gap, not just for those worried about Covid-19, but also for the many other patients who have put other health issues on hold by staying at home, which is not always the best strategy.’

Paul Nattrass, commercial director at Medical Solutions, added: ‘The Covid-19 pandemic and associated national lockdown has highlighted the usefulness of ‘telemedicine’ with consultations being delivered by phone and video. Patients who are obliged to stay at home, for whatever reason, may have no option but to have remote consultations, if they want to consult with a GP. Now they are discovering how effective this can be and as a result, this new way of seeing a GP has soared in popularity.’