Raphael hospital told to make improvements by CQC

Mental health service rated ‘inadequate’ by CQC

The Care Quality Commission (CQC) has rated The Raphael Hospital in Kent as ‘requires improvement’ following an inspection.

Inspectors visited the neurorehabilitation centre in January 2019 and as a result gave a rating of ‘requires improvement’ overall.

Inspectors found that the service did not have managers at all levels with the necessary experience, knowledge and skills to lead effectively. Managers could not demonstrate adequate systems and processes that assured the CQC they had full oversight of the service in terms of risk, quality, safety, and performance. The systems used to identify risks, and eliminate them, were not always carried out in a timely manner.

The hospital was rated ‘good’ for being caring and responsive, and ‘requires improvement’ for being safe effective and well-led.

The Raphael Hospital is run by Raphael Medical Centre Limited which also runs Swanborough House, a care home service in Brighton rated as ‘good’ by the CQC.