Substance misuse service to close after being placed in special measures

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An independent residential substance misuse service in London has decided to close after being placed in special measures by the CQC earlier this year.

The Haven in Crouch Hill, which is operated by registered charity West London Mission, provides accommodation for up to 26 male clients and was rated inadequate after a focused CQC inspection in February found it was not well-led and did not always investigate serious incidents appropriately.

Staffing issues were singled out by the regulator, which said all permanent staff had left by the time of the inspection and no registered manager had been in post for a year.

West London Mission CEO Roger Clark said: ‘It is with great sadness that the West London Mission has to close the current service at the Haven.

‘The West London Mission has worked closely with the CQC over the last two years to try and improve all aspects of the service. However, the service was unable to respond to the extensive regulatory requirements needed.’