Dubai is moving forward with its plan for hospitals and clinics to be ranked according to their performance and patient satisfaction. This is seen as a move to attract more international medical tourists, amid it’s plans to expand the medical tourism market.
Dubai is moving forward with its plan for hospitals and clinics to be ranked according to their performance and patient satisfaction as the emirate seeks to attract more medical tourists from home and abroad.
The Dubai Health Authority (DHA) is conducting a pilot project with five hospitals until the end of 2015. It is collecting information on areas such as infection control, staff turnover, staff satisfaction and mortality rates among other performance indicators of the hospitals. It is also collecting international benchmarks.
Linda Abdullah Ali of the DHA explains, “They will report to us, we analyse the data and will feed it back to them, to tell them if there are any gaps in the service and then we will work with them on bridging these gaps to make sure we are working together to raise the quality and the quality bar. We will set benchmarks for the performance indicators and once we achieve them we will raise it so that it is dynamic.”
Once the pilot project is done, DHA will gradually involve more hospitals and clinics, beginning with the 30 licensed for medical tourism. The process is expected to take 18 months or more.
The plan is that from 2018 DHA will rank healthcare facilities, starting with hospitals and followed by day care surgeries and outpatient clinics.
Local hospitals are concerned that the rankings should not be on medical tourism business only, but on overall skill and specialist knowledge.
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