Serco criticised over GP service

Call handlers staffing an out-of-hours GP service run by Serco, the private contractor, have been told to make new checks before calling 999 when they receive what appear to be emergency cases in order to cut down the number of referrals they make to the ambulance service, according to story in the Guardian newspaper. The Guardian reported it has also seen a management email to staff describing how they should manipulate their computer system in order to meet targets set down in the company’s contract on 999 responses.

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