Users report faults in domiciliary services

Ahead of the start of Care Quality Commission (CQC) inspections of domiciliary care providers (CCMn December 2011/January 2012), consumer group Which? has published damning findings from an undercover investigation into current service provision.The consumer watchdog asked 30 people and/or their carers to keep a diary, recording every detail of the homecare visits they received, excluding…