ISCAS stuck on non-member complaints

The Independent Sector Complaints and Adjudication Service (ISCAS), the complaints management framework in the independent healthcare sector, has revealed in its annual report for 2011-12, that complaints about non-members have increased. This means a quarter of the complaints it received were about non-member organisations and, therefore, complainants have nowhere to access an independent complaint review stage. Despite this membership of ISCAS has increased from 60 to 68 members and it also established a governance board to ensure the independence of its Code of Practice and effective implementation. Lady Fiona Hodgson was appointed chair and said: The establishment of the ISCAS governance board demonstrates a commitment by the independent healthcare sector to ensuring a fair and effective route for complaints in the private sector.’

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Consultant joins the London Clinic

The London Orthopaedic Clinic has welcomed Dr Deane Halfpenny to itsWimpole Street premises. Dr Halfpenny is a consultant in musculoskeletal pain medicine with experience and specialist knowledge in particular areas of expertise including spinal pain and injury, acute back, neck and shoulder pain, myofascial pain syndromes and neuropathic pain.

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Mentors gathered to help health start-ups

Healthcare entrepreneurs in London are being offered assistance by a start-up scheme launched by Healthbox, the business accelerator focused exclusively on supporting innovation and entrepreneurship in healthcare and founded in 2011 by business incubator and venture capital firm Sandbox Industries.

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Jelf EB realigns healthcare team

Jelf Employee Benefits has undertaken a strategic reallocation of its healthcare division. Chris Cannon, business development manager will join Debra Clark, and Beth Alahakoon in creating a new team to manage the requirements of this dynamic division of the business. Ms Clark, business development manager – retention, previously responsible for individual healthcare policies within the employee benefits business will now focus on client retention within the SME and small corporate market.

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Circle investors are advised to hold, but more funds are needed

Circle has received cautious approval from investment house Investec. Sebastien Jantet, analyst at Investec, has professed Circle’s interim results broadly in-line in with Investec’s expectations and says the management team has made real progress at Hinchingbrooke, Bath and Reading. However he says there is still a lot to do.

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