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ARCO appoints ‘mystery shopping’ partner to help raise the bar

Sally Ireland

The Associated Retirement Community Operators (ARCO) has strengthened its regulatory function by appointing a ‘mystery shopping’ partner. This follows the approval of its consumer code earlier this year by the Chartered Trading Standards Institute. Each year, all ARCO members undertake compliance reviews against its consumer code. ARCO has now appointed MORICON Consultants to help design…

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Deven Pamben
Deven Pamben has more than 15 years’ experience as a journalist, working on newspapers, trade magazines and online publications. A Criminology graduate, Deven worked for Hertfordshire Constabulary before becoming a journalist. He began his journalism career at a local newspaper in Hertfordshire before moving into trade magazines in permanent roles or as a freelancer. Titles he has reported and edited on include Law Society Gazette, Harpers Wine and Spirit, and Health Club Management. Deven has also written travel features for the Sunday People, and spent two years working in Beijing for the official press agency of the People’s Republic of China.