Care complaints in Wales quadruple

Care concerns reported to the Care Inspectorate Wales (CIW) have almost ‘quadrupled’ in eight years, statistics have revealed.

A total of 3,861 incidents were recorded by the regulator compared to 1,014 in 2010, freedom of information requests by the BBC have shown.

Complaints include allegations of misconduct, such as theft and burglary. Since 2015, police were called to the home of somebody receiving care 310 times.

The number of medical errors reported have also climbed from 203 in 2010/11 to 1,026 last year.

Unison Cymru warned earlier in the year that healthcare assistants (HCAs) were carrying out the work of nurses without adequate training or ‘proper supervision’.

Its survey of 2,000 HCAs in the UK found 63% of them were being left to care for patients without enough support from doctors and nurses, leaving almost two in five (39%) unsure people in need of care are safe.

More than half (57%) put picking up extra work down to nursing and clinical staff shortages.

The Older People’s Commissioner Heléna Herklots told the BBC that the ‘findings show there is a worrying trend in the number of incidents being reported.’

‘That suggests that hard pressed care workers are finding it difficult and ultimately [older people] aren’t getting the quality of care that we might want,’ she said.

But Colin Angel, UK Healthcare Association policy director, said it was ‘encouraging’ that care providers are making more referrals to the CIW.

‘It provides an opportunity to understand and respond to situations which can be addressed by the relevant bodies on an ongoing basis,’ he said.