Care complaints on the rise, inspectorate finds

Care Inspectorate chief executive Peter Macleod
Peter Macleod, chief executive, Care Inspectorate

The number of care complaints received over a four-year period in Scotland increased to 4,696 in 2017/18 from 4,440 in 2014/15, the Care Inspectorate has found. The largest number of complaints investigated by the inspectorate involved care homes despite making up only around 11% of the 13,300 registered services north of the border. Care homes…

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