In this episode Simon Parker, founder of care management consultancy SP&P, speaks to Christine Asbury, director of insight and innovation at Quality Compliance Systems (QCS).
As reported in the November edition of CM, Christine joined QCS last month after stepping down from WCS Care in September.
In this episode Simon and his guest talk about:
- why it’s important to challenge an operator’s thought processes and belief systems to be more creative outside of the regulatory framework;
- how creating a more holistic and ‘human’ approach that goes beyond the key lines of enquiry guidelines can help to create a culture that then benefits both residents and team members; and
- understanding what value can be added with investment in technology.
Viewers can watch The Care Home Show on either the SP&P website or the Care Markets web page, and download the audio version to a phone, tablet or laptop from podcast channels including iTunes, Spotify, and Google Play.