Video: Simon Parker speaks to Jeremy Walford

In this episode Simon Parker, founder of the care management consultancy SP&P, speaks to Jeremy Walford, managing director and founding trustee of Middleton Hall Retirement Village.

In April last year, the operator became an ‘employee owned’ company, the first UK retirement community to transfer ownership to its staff.

In this episode Simon and his guest talk about:

• the employee ownership business model;
• the importance of customer satisfaction;
• the lessons that Jeremy and his team have learnt from the pandemic.

Viewers can watch The Care Home Show on either the SP&P website or the Care Markets web page, and download the audio version to a phone, tablet or laptop from podcast channels including iTunes, Spotify, and Google Play.