Garside House Nursing Home in the London borough of Westminster has been placed in special measures by the Care Quality Commission (CQC).
An inspection of the home in November was prompted in part by allegations of abuse and mistreatment of people receiving care, which the regulator received in October.
The allegations are subject to a criminal investigation by the Metropolitan Police. Four women have been interviewed under caution as part of its investigation. As a result, the CQC inspection did not examine the circumstances of the specific allegations.
The care home, which is operated by Sanctuary Care Ltd, provides nursing care for up to 40 people. At the time of CQC’s inspection, 27 people were living at the service, including older people, people living with dementia and those receiving end of life care.
It was rated ‘inadequate’ for being safe, effective, responsive and well-led, and ‘requires improvement’ for being caring.
The CQC inspection identified breaches in relation to safe care and treatment, safeguarding people from abuse, person-centred care, dignity and respect, nutrition and hydration, staffing, acting on complaints and good governance.
Medicines were not managed safely, and the service did not follow good infection control procedures, inspectors found.
People’s social needs were not adequately met, and there was a risk of social isolation, while end of life plans were not in place.
Westminster City Council has placed a step-in team to oversee the nursing home.
Sarah Clarke-Kuehn, group director – care at Sanctuary Care, said: ‘We are very sorry that the standard of care at Garside House fell far short of that which we aim to provide. In October 2019, we moved a number of senior managers into the home to oversee an accelerated improvement plan and excellent progress has already been made.
‘We are determined to make further improvements to ensure our residents receive the standard of care they and their relatives expect and we are confident that when the CQC next visit the home, they will recognise the advances we have made.’