Bupa expands remote service offering

Alex Perry, CEO, Bupa UK Insurance

Bupa UK said today that it is expanding its range of remote clinical services in the UK following ‘huge’ demand in the wake of the Covid-19 pandemic.

‘Bupa from Home’ includes a wide range of services such as nurse advice, GP treatment, access to physios and mental health therapists, and fast access to diagnosis and treatment for critical conditions such as cancer, cardiac and mental health. It can also connect customers to those consultants who have confirmed they are offering remote consultations.

The global healthcare and insurance provider said appointments through its digital GP service had risen three-fold since March as access to face-to-face services are curtailed and patients become increasingly reluctant to visit healthcare facilities.

The global healthcare and insurance provider has also expanded its rapid cardiac assessment service to all health insurance customers. This enables them to have assessments with in-depth triage by video consultation and diagnostic testing from home, speeding up access and reducing the need for face-to-face visits. In addition, its chemotherapy at home service has been expanded to enable more customers to receive treatment without needing to attend hospital.

Bupa Insurance CEO Alex Perry said:‘This pandemic has seen a huge increase in the use of healthcare delivered by phone, video or in the home. Now more than ever, customers are looking for safe and convenient ways to access advice and care to support their physical and mental health. Bupa has been at forefront of innovative new services over the past few years and expanded them in response to this crisis. Bupa from Home provides reassurance for customers knowing they can speak to a full range of experts easily and often on the same day, to get the help, support and advice they want and need.’