Bupa rolls out at-home cardiac service

Bupa UK Insurance has rolled out a new at-home rapid cardiac assessment service to all its health insurance customers following a successful pilot in London.

The service provides customers with a video consultation with a specialist cardiologist within 36 hours of contacting its specialist triage team. If further investigation is required, diagnostic tests such as ECG and blood test kits can be sent directly to the customer’s home and a follow-up video consultation arranged to discuss the results.

Bupa said the service had been launched amid growing concern that thousands of people are putting themselves at risk by delaying medical treatment during the pandemic.

The insurer said it had seen a 60% drop in customer requests for an initial consultation with a cardiologist compared to last year during the height of lockdown.

Bupa UK Insurance CEO Alex Perry said:‘Our rapid cardiac assessment service provides reassurance for patients who may be anxious about seeking help, offering fast access to specialist diagnosis from the safety and comfort of their own home.’

The new service is part of Bupa’s enhanced range of remote health services, Bupa From Home, which includes nurse advice, treatment from GPs, physios, mental health therapists, and fast access to diagnosis and treatment for critical conditions such as cancer, and mental health.