WPA adds new features to digital option

WPA has redesigned its WPA Health app to make it more intuitive for customers and provide greater levels of information and functionality.

WPA Health is the insurer’s digital option and provides customers with an alternative to telephone services, enabling them to claim on cash plans, pre-authorise new PMI claims and receive instant decisions. The new features are designed to make administration easier and will also enable customers to progress claims and communicate with the company via messaging and WhatsApp.

In addition, customers will be able to view GP availability and book remote appointments online; access health information articles and videos on the WPA Health and Wellbeing hub website; and find a range of WPA member offers and discounts on the secure My WPA portal.

WPA head of business process Clare Sampson said the app was becoming increasingly popular with its customers.

‘In 2022, there has been a 50% increase in WPA Health app logins and 47% of active customers are using WPA Health.  We also recognise that personal telephone conversations are important and we’re answering the phone, on average, within 83 seconds,’ she said.