What customers 
really want

Richard Gregory, independent consultant

In his new column on creating consumer-friendly healthcare businesses, independent consultant Richard Gregory asks why there hasn’t been more growth in self-pay? The recently published research into the self-pay market conducted by LaingBuisson found that self-pay has been growing at a relatively healthy 7% over the last few years and that its proportion of hospital…

You must be a HM Subscriber to view this content.

Subscribe Now »