What patients really want

Patient expectations are changing as advances in technology and increasing consumerisation transform the way care is delivered, but are healthcare providers responding to genuine shifts in patient behaviour when they design new services and facilities? Karen Bullivant, Jane Ho and Melissa Hoelting of HKS and CADRE, share the findings of a new major survey Millennials and boomers are…

You must be a HM Subscriber to view this content. Please log in or subscribe below.

Subscribe Now »