WIHA and HIW in complaints MoU

A complaints Memorandum of Understanding (MoU) between the Welsh Independent Healthcare Association (WIHA) and Health Inspectorate Wales (HIW) has been launched by HIW chief executive Peter Higson.The MoU will ensure complainants about independent healthcare treatment will be signposted to the Independent Sector Complaints Adjudication Service (ISCAS) where their complaints are not resolved at a local…