As part of its efforts to ensure greater access to quality care for patients around the world, Cleveland Clinic is broadening its network of in-country representatives to five more locations: Canada, China, Colombia, Ecuador and Mexico.
Canada, China, Colombia, Ecuador and Mexico are now among 13 countries to have a local citizen employed by Cleveland Clinic who will connect patients with the hospital system’s care.
Cleveland Clinic says its local representatives have in-depth knowledge of the latest treatments available and can draw on their shared language and cultural understanding to facilitate a smooth journey for patients. They will connect patients to Cleveland Clinic care available at locations across the United States, Canada, UK, and the United Arab Emirates.
The representatives can also arrange online educational consultations, second opinions where available, and follow-up appointments, as well as in-person treatment at the most convenient Cleveland Clinic hospital, complete with travel arrangements for patients and their families.
Cleveland Clinic International has seen strong growth in demand for services worldwide. By expanding its network of in-country representatives, it believes it can increase access to care by breaking down language and cultural barriers that may have prevented patients from seeking treatments that might not have been available to them previously.
The aim is to provide a seamless patient journey from the initial consultation to post-treatment follow-ups by leveraging the interconnectedness of the global health system.
The in-country representatives’ roles also include connecting local medical professionals with training and continuing medical education offered by Cleveland Clinic. In addition, they connect with philanthropists who wish to donate to the non-profit hospital system’s global efforts to elevate delivery of medical training, care and research.
Cleveland Clinic’s health system has 22 hospitals and 220 outpatient facilities globally. Patients come for treatment from 185 countries. Cleveland Clinic now has in-country representatives covering the following countries: Bahamas, Canada, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, India, Mexico, Panama, Peru, Saudi Arabia, and the United Arab Emirates.