A new initiative from UnitedHealth, America’s biggest health insurer, supports patients once they have returned home. Medical tourism agents and hospitals worldwide could look at copying this approach, as a way to improve their service.
The most criticised part of medical tourism is not looking after customers once they have left hospital for home. A new customer initiative from UnitedHealthcare may provide some new ideas.
UnitedHealthcare Healthy at Home helps retirees safely transition back home after being discharged from a hospital or skilled nursing facility.
It supports retirees’ whole-person health by providing access to benefits that address a range of social needs that help keep retirees healthy at home, including:
- Post-Discharge Meal Delivery: provides up to 28 meals (two meals per day for two weeks) following all inpatient or skilled nursing facility discharges for retirees when referred by a UnitedHealthcare advocate. The most vulnerable members are proactively contacted by UnitedHealthcare advocates following their discharge to receive these services.
- Post-Discharge Transportation: includes up to 12 one-way rides to and from medically related appointments and to the pharmacy following every inpatient or skilled nursing facility discharge when referred by a UnitedHealthcare advocate.
- In-Home Personal Care: provides up to six hours of in-home personal care following all inpatient and skilled nursing facility discharges. Retirees receive assistance with activities of daily living to support their recovery and follow-up care to help reduce the risk of hospital readmission.
Services are available every time a retiree is discharged from a hospital or skilled nursing facility.