NABH accreditation for Lyfboat medical platform

Lyfboat Technology, a medical travel agency in New Delhi, has received accreditation from the National Accreditation Board for Hospitals & Healthcare Providers (NABH).

Lyfboat was established in 2015 by Dr. Surbhi Suden, Anuj Gupta and Mitika Gupta as a medical platform for patients.

Dr. Surbhi Suden stated: “Lyfboat seeks to provide the best care to our patients. The NABH accreditation strengthens our commitment. We have patients from various parts of the world with different sets of challenges. The services offered by Lyfboat include obtaining genuine quotes and referrals from hospitals in India and elsewhere, providing a customised comparative analysis based on patient’s specific requirements, visa assistance, accommodation arrangements, airport pick-up and drop and other services.”

The NABH issued rules for the certification of medical tourism agents in 2016. By September 2019 only 17 agency firms have been certified.

NABH has an accreditation programme for medical travel agents to ensure patient safety and improve quality of services offered. Empanelment of Medical Value Travel for Medical Facilitators (MVTF) accreditation is voluntary and is valid for two years at a time.

Some agents have sought accreditation and failed to complete the process or failed the criteria. The majority of the market is dominated by individual agents and interpreters, who do not have access to the multiple healthcare providers in India. They are generally seen not as professional intermediaries for the medical traveller, but just sales agents for hospitals.