Most service users reluctant to complain

New research carried out by the CQC has found that one in nine people would be reluctant to complain about poor care. Of the 1,005 people surveyed, not wanting to be thought a trouble maker (26%) and believing it would not make a difference (25%) were the top reasons given for not speaking out. Members of staff being so stretched (15%) and a fear that this was the standard of care was also a factor. Furthermore, more than half (55%) of those who had voiced a concern about poor care felt that their feedback wasn’t welcomed and a similar number felt they hadn’t received a satisfactory response (57%). Just over a third (34%) said they didn’t feel they had been treated with respect while their concern was being looked into.