Software company wins contract with Norfolk care provider

Global software company Civica has won a contract to digitise operational services at Norfolk’s largest care home provider, Norse Care.

The £480,000 deal will see Norse Care use Civica’s ‘coldharbour residential care’ software to automate its financial and operational management system, in a bid to save money, time and reduce its reliance on agency staff.

The digital system will automate and streamline enquiries and billing processes across the provider’s 34 care homes, which employ more than 1,250 staff.

Managers will be able to monitor admissions and discharges using the software, check occupancy levels across the homes and compare staff hours worked against budgets.

A biometric clocking in-and-out-system will be introduced to help manage staff time and attendance records which the company is expecting to deliver cost savings of 1-3%.

To help reduce reliance on agency staff, staff will be able to organise their shifts on their mobile phones through a portal.

Simon Bullimore, procurement and contracts manager at Norse Care, said: ‘The tender process we followed was complex and structured in a way that the best bidder would come out on top. Civica’s expertise in developing solutions designed specifically for the health and care industry meant we knew we’d be implementing a fit-for-purpose solution which would help us bring our systems into the digital era.’

Civica, founded in 2003, provides business software and digital solutions services to 400 health and care providers in the UK, including 200 NHS trusts.