Converting self pay leads and building loyalty with dedicated staff
Independent consultant Richard Gregory explains how hospitals can create dedicated customer service roles to help convert leads and build loyalty
In this month’s article I...
Virtual consultations: the ‘new normal’
As the world strives to contain the Covid-19 pandemic, virtual consultations have become the norm in the NHS but will they be retained as...
Unlocking electives: the independent sector’s role in NHS de-escalation plans
Independent providers are beginning to open for business - but not business as usual - as Covid-19 continues to force major readjustments in healthcare...
Self pay: A personal journey
Independent consultant Richard Gregory examines how healthcare providers can tell whether they are on-point in meeting the expectations of self-pay patients
After covering customer expectation...
NHS debt: a complete write-off
As the Covid-19 pandemic was reaching its peak, the government declared it was writing-off over £13bn of NHS debt. Coming during the greatest public...
The new NHS relationship: complex and flexible
David Hare talks about the gargantuan task of mobilising independent sector hospitals to help the NHS tackle the Covid-19 outbreak
It is now over a...
Waiting patiently
Independent consultant Richard Gregory looks at cultural blocks to growing self pay and what it is that prevents hospitals from treating patients as customers
The...
Historic Collaboration
Working hand in (thoroughly washed) hand – how the independent sector is supporting the NHS in battling the coronavirus pandemic
With last December’s election ushering...
Coronavirus and the new world order
Tim Read, director, UK and Europe Advisory Services at Marwood Group, looks at the unprecedented events of the last two weeks and asks whether...
Joined up thinking on mental health
In his new column, Tim Read, director, UK and Europe Advisory Services at Marwood Group, will be unpicking the policy issues most likely to...
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