US company, Medical Tourism Training, has launched five new online courses to provide fundamental information and skills vital to success, for industry professionals and consumers who want to learn about international health travel and medical tourism.
Developed by a team of experts including medical tourism experts with backgrounds in healthcare, business, education and law, the affordable and convenient course materials are based on international best business practices as well as experience in the sector.
The five courses-
• Introduction to medical tourism
Focuses on five areas fundamental areas forming the basic understanding of medical tourism: its definition and history, factors driving the growth in the sector, major countries involved in international health travel and the services they offer; and current issues.
• Basic medical terminology
Covers more than 225 words related to medicine and medical tourism. Throughout this class, words are spoken while each slide contains the written word, a phonetic guide to pronunciation, a definition, and images or photographs to maximize understanding and retention.
• Telephone skills for the medical tourism professional
This is filled with practical advice as well as audio and video clips demonstrating the “Do’s” and “Don’ts” of telephone etiquette. It offers opportunities for you to practice and improve your telephone skills. Learn how to manage telephone interactions professionally so that you can consistently create positive impressions about you and your business.
• Email etiquette – netiquette
Proper business skills for communicating via email are vital to building and maintaining a global business. This course contains no-nonsense advice as well as audio clips demonstrating the “Do’s” and “Don’ts” of email etiquette. Sharpen your email communication skills to deliver improved customer service.
• Essential skills for working with upset customers
This business skills development course provides essential tools to avoid or defuse negative situations as well as restoring business relationships following a harmful experience with upset customers. Through the use of narrative, audio and video clips, you will learn skills for better interactions with your clients, staff and management, and other professionals.
All are available individually or in any combination and reflect the company’s emphasis on the importance of excellent customer service. Ruth Rietveld-Kirwan explains, “Online courses provide flexibility for busy people who want to learn in the convenience of their own home or office, at their own pace, when they have the time. It is an easy way for a global audience to access the information, training, and skills needed to succeed in medical tourism. These introductory courses are for individuals interested in learning more about international medical travel.”
The courses are designed for a wide audience including medical travel agents; international care coordinators; medical professionals; support staff in hospitals, clinics, private medical and dental offices, spas; travel agents; hospitality professionals; as well as prospective or current medical tourism clients and anyone who is curious about the medical tourism industry.
Elizabeth Ziemba of Medical Tourism Training says,” Our objective is to design content-rich, visually appealing courses that are affordable to just about anyone, anywhere. Through the use of audio and video clips as well as a variety of quizzes, individuals can learn essential information and practice skills, bringing a higher level of professionalism and excellent customer service to the international health travel sector. While we are busy developing additional courses that will be at an intermediate level, our team has created courses that are an excellent introduction to medical tourism”.
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